Cancellations
How to cancel a booking
Open the Rentals tab in the app, select your rental, and tap Cancel. The rental agency is notified immediately.
If the agency cancels before the rental starts, you are notified and any amount paid online is refunded in full (100%).
Payment options when you book
- Pay part amount — you pay a portion of the rental online at booking.
- Pay full amount — you pay the full rental price online at booking.
- Pay at pickup — no rental charge is collected online; you pay at pickup per your booking.
Pay part amount and pay full amount: once online payment succeeds, the rental is initially confirmed. Pay at pickup: the booking is sent to the agency as a request (not confirmed until the agency accepts). If the agency does not respond in time, the request may be cancelled automatically.
Refunds after you cancel
Refund rules depend on how you paid and whether you cancel inside the full-refund window. That window is measured from your booking time to the scheduled rental start.
How the full-refund deadline is calculated
- If there are at least 24 hours between booking and start: full refund until 24 hours before start.
- If you booked less than 24 hours before start: full refund until halfway between your booking time and the start time.
Cancel within the full-refund window
- Pay part amount: full refund (100%) of the amount paid online.
- Pay full amount: full refund (100%) of the amount paid online.
- Pay at pickup: no refund needed — nothing was charged online; the booking is cancelled.
Cancel after the full-refund window (before start)
- Pay part amount: no refund of the partial payment.
- Pay full amount: 90% refund of the amount paid online; 10% is non-refundable.
- Pay at pickup: no refund applies — no online payment was collected; the booking is cancelled.
Cancellations after the rental start time, or while delivery is in progress, are not eligible for a refund except where required by law.
For full terms, see our Return & Refund Policy.