Return & Refund Policy

Effective Date: March 15, 2024

This policy explains how cancellations and refunds work on McRental based on your payment option at booking: pay part amount, pay full amount, or pay at pickup.

1. Payment options at booking

Pay part amount — You pay a portion of the rental online when you book. Any remaining balance is handled according to your rental agreement with the agency.

Pay full amount — You pay the full rental price online when you book.

Pay at pickup — No rental charge is collected online at booking. You pay the agency at pickup as shown in your booking details.

2. Cancellations

Renters and rental agencies may cancel through the McRental app. Refund amounts depend on your payment option and whether you cancel at least 24 hours before the scheduled rental start time. If the rental has already started or car delivery is in progress, online payments are generally not refundable except where required by law.

3. Refund rules after cancellation

A. Cancel at least 24 hours before scheduled start

When you cancel at least 24 hours before the scheduled rental start time (and delivery has not yet begun, where applicable):

• Pay part amount — Full refund (100%) of the amount paid online through McRental.
• Pay full amount — Full refund (100%) of the amount paid online through McRental.
• Pay at pickup — No refund is issued because no rental payment was collected online. The booking is cancelled at no online charge.

B. Cancel less than 24 hours before scheduled start

When you cancel less than 24 hours before the scheduled rental start time:

• Pay part amount — No refund of the partial amount paid online.
• Pay full amount — Refund of 90% of the amount paid online. The remaining 10% is non-refundable.
• Pay at pickup — No refund applies; no online payment was collected. The booking is cancelled.

4. If the rental agency cancels

If the rental agency cancels your booking before the rental starts, McRental will refund 100% of any amount you paid online for that booking, regardless of payment option.

5. How refunds are paid

Eligible refunds are sent via Stripe to your original payment method. Processing usually takes up to 72 hours.

6. Disputes & claims

Report disputes about delivery, vehicle condition, or communication within 24 hours of the scheduled rental start. McRental may mediate using available records and evidence.

7. Other exclusions

Refunds may be denied or adjusted in cases such as:

• Incorrect delivery or pickup details provided by the renter.
• Cancellation that does not meet the timing and payment rules above.
• Violation of rental terms, fraud, or damage to the vehicle attributable to the renter.