Effective Date: March 15, 2024
This policy governs cancellations, returns, and refunds on the McRental platform.
Full Refund: A full refund is available if the user cancels before the commencement of car delivery, within 24 hours of the rental's effective date, or prior to the scheduled rental start date.
No Refund: No refund will be issued if the car delivery is already in progress, after 24 hours from the rental effective date, or after the rental start date.
Refunds are processed via Stripe to the original payment method. Processing usually takes up to 72 hours.
Any disputes regarding delivery, car condition, or miscommunication must be reported within 24 hours of rental start time. McRental will mediate based on available evidence.
Refunds will not be granted in cases of: