Car Pick-Up Guidelines

What to Check at Pick-Up

• Car Documents: Registration, valid insurance, and technical inspection papers.
• Driver's License: Ensure it's valid and acceptable in your region.
• Car Condition:
  • Inspect for scratches, dents, or interior damage.
  • Take photos or videos for documentation.
• Fuel Level: Confirm the level and the return policy.
• Accessories: Check for spare tire, tools, GPS, child seat (if applicable), and car keys.

What You Need at Pickup

To collect your rental car, please make sure you have:

• Valid Driver’s License Must be valid and in the driver’s name. Some providers may require an International Driving Permit.
• Passport or ID Required to verify your identity.
• Refundable Deposit The deposit amount is shown in the booking details and is returned according to the rental provider’s policy.

Important Information

• No Extra Charges You should only pay the amounts clearly shown in your booking (rental price + deposit + any selected options).
• If a rental provider asks for additional payment not listed in your booking, please contact our support team immediately at support@mcrental.app.
• Check the Car Before Pickup Make sure the car matches the photos and note any existing damage.

Damage or Lost Car Process

• Damage:
  • Report new damage immediately to the agency.
  • Agency will inspect and may compare to the pick-up photos.
  • Charges may apply depending on the insurance coverage.
• Lost Car:
  • Contact support: support@mcrental.app with subject emergency.
  • A police report may be required.
  • Handled according to local law and rental terms.
• Insurance Coverage: Check what is covered and what's not. Some claims may require a police report.