Car Pick-Up Guidelines

What to Check at Pick-Up

• Car Documents: Registration, valid insurance, and technical inspection papers.
• Driver's License: Ensure it's valid and acceptable in your region.
• Car Condition:
  • Inspect for scratches, dents, or interior damage.
  • Take photos or videos for documentation.
• Fuel Level: Confirm the level and the return policy.
• Accessories: Check for spare tire, tools, GPS, child seat (if applicable), and car keys.

Damage or Lost Car Process

• Damage:
  • Report new damage immediately to the agency.
  • Agency will inspect and may compare to the pick-up photos.
  • Charges may apply depending on the insurance coverage.
• Lost Car:
  • Contact support: support@mcrental.app with subject emergency.
  • A police report may be required.
  • Handled according to local law and rental terms.
• Insurance Coverage: Check what is covered and what's not. Some claims may require a police report.