User Guidelines
These guidelines explain what you need to know and prepare before renting a car in Morocco through McRental—documents, deposits, damage checks, and practical driving tips. Agency policies can vary; always confirm details in the listing and with the agency in chat before pickup.
What you need to rent a car
Bring originals (not only photos) to pickup. Typical requirements in Morocco:
- Valid driver’s license in your name, usually held for at least 1 year (some agencies ask for 2). Minimum age is often 21; some cars need 23–25.
- International Driving Permit (IDP) — strongly recommended, and often required if your license is not in Latin script. Useful at police checkpoints.
- Passport (tourists) or national ID card (residents), valid for the full rental period. Name should match your booking and payment card when possible.
- Credit or debit card in the main driver’s name when the agency requires a deposit hold. Confirm accepted cards with the agency before arrival.
- Your McRental booking details (and rental ID) ready in the app.
Never leave your passport with an agency as a deposit. That practice is not acceptable—offer a photocopy if needed and keep your passport with you. Contact McRental Support if anyone insists.
Security deposit (agency)
Most agencies take a refundable security deposit at pickup—often a temporary hold on your card. Amounts commonly range roughly from about 3,000 to 10,000 MAD depending on the car category; the exact amount should appear in your booking or agency terms.
- If you return the car on time, with the agreed fuel level, and without new damage (beyond what was recorded at pickup), the deposit is fully refundable / the hold is released per the agency’s process.
- Release timing depends on the agency and your bank—ask how long it usually takes before you drive away.
- The deposit may be used for new damage, missing fuel, traffic fines, or contract breaches as defined in the rental agreement with the agency.
McRental online payments (part or full) are separate from the agency deposit. Platform refunds follow our cancellation rules; the deposit is handled by the agency.
Car condition, damage & responsibility
Before you leave with the car:
- Walk around the car and take clear photos/video (body, wheels/tires, windshield, interior). Ask the agency to note existing marks on the contract.
- Check registration, insurance, and technical inspection papers with the agency when available.
- Confirm fuel level and the return fuel policy (full-to-full is usually clearest).
During the rental, you are responsible for the vehicle under the agency’s rental agreement. Report new damage or incidents to the agency immediately; a police report may be required for accidents or theft.
At return, do another photo/video set with an agent present when possible. Without proven new damage beyond the pickup record, the deposit should be returned in full according to agency policy.
If the car is damaged or lost during the rental period, the renter is fully responsible under the rental agreement with the agency. McRental is not the lessor and is not responsible for vehicle damage or loss.
Tips for renting & driving in Morocco
- Traffic drives on the right. Watch for unmarked speed bumps, roundabouts, and animals near rural roads.
- Typical speed limits (confirm local signs): about 60 km/h in towns, 100 km/h on many open roads, 120 km/h on motorways.
- Carry your license, passport/ID, and rental papers while driving—checkpoints are common.
- Many cars are manual; book automatic early if you need it and confirm it is guaranteed.
- Ask what insurance is included and what excess (deductible) applies; get exclusions in writing when possible.
- Use in-app chat with the agency for pickup time, deposit amount, and delivery. Contact McRental Support if something feels wrong.
- Cancel in the app if your plans change—refunds depend on payment type and the full-refund window.
Rental rules and conduct
McRental has a strict policy against offensive or inappropriate language. Any use of bad language in messages or interactions may lead to your account being flagged or suspended.
Users must be signed in to access booking and other app features.
If you book but do not show up for pickup or delivery without cancelling or notifying the agency, your account may be suspended and, in serious cases, further action may follow.
Listings & agency responsibility
McRental verifies that agencies are authorized to rent cars. We do not inspect every individual vehicle. You are responsible for checking the car and its documents at pickup and for following the rental agreement with the agency.