Contact Support

In-app support chat

In the McRental app, you can reach McRental Support from the in-app chat (your conversation with McRental support).

By default, an AI support agent replies to simple questions for a fast answer. If the instant reply is not correct—or you prefer a person—open the ⋮ (3 dots) menu at the top right of the conversation screen and turn off AI replies. A human support agent will then reply in less than 6 hours.

From the same ⋮ menu at the top right, you can also request a phone call from support or request sending files.

Email support

You can also email McRental Support. In the app, go to Settings → Customer Support to open your email app with our address: support@mcrental.app

Report a problem

If something goes wrong, open Settings → Report problem. Then select the problem type, choose a response language, enter a response email, and describe the problem. Our team follows up to that email.

Response times & availability

Support is available 24/7, including weekends. The AI agent replies instantly to simple chat questions. After you turn off AI replies, a human agent replies in the chat in less than 6 hours. For email and Report problem, our team follows up after your message.

Emergency contact during a rental

If your issue is urgent or an emergency during a rental, email us with the subject set exactly to "urgent" or "emergency", and describe the problem in the email body. This helps us prioritize your case immediately.